2 Adults
1 Room



Shou Sugi Ban House has established its Elevated Stay Commitment in accordance with guidelines from the National Institute of Health (NIH), Centers for Disease Control and Prevention (CDC), as well as New York state and local health departments to help prevent the spread of the COVID-19 virus. These enhanced protocols have been designed to provide further assurance to our guests about the measures we are taking in advance of and during their time at our gated sanctuary in the Hamptons.
Shou Sugi Ban House is practicing these heightened measures and precautions to preserve our collective health and safety. As federal, state and local guidelines are updated with best practices, we will continue to evolve our processes.

Unvaccinated visitors are required to wear a mask while in any indoor public spaces and must maintain a social distance of at least six feet from others when possible. Fully vaccinated visitors are not required to wear a mask or be socially distanced. 

Both vaccinated and unvaccinated staff at Shou Sugi Ban House are required to wear a mask while administering private treatments for guests and will maintain a social distance of at least six feet when possible.  

Individual hand sanitizing stations are available throughout our common areas and frequent use is encouraged for both guests and staff. 

The hydrotherapy and thermal suite are now open for private use by reservation. The facilities are thoroughly cleaned and disinfected between each use. The aromatic steam room will remain closed until further notice for added health and safety precautions.  

All spa guests are requested to arrive no earlier than 15 minutes prior to their scheduled appointment time. Guests who arrive earlier than this may be asked to remain in their guest studios or in their vehicles in order to maintain proper social distance with other guests already in the spa. 
All spa guests are requested to depart at their scheduled departure time in order to maintain proper social distancing. 
Unvaccinated guests are required to wear face masks at all times, with the exception of when they are facedown on a treatment table receiving a treatment. Face masks are worn by estheticians during facial services, to adhere to state and local regulations. The relaxation lounge in the spa can accommodate one guest or guests traveling together at a time. To maintain social distance, guests will be offered alternative lounge areas while waiting for their treatment start time.
Already standard for Shou Sugi Ban House Spa’s hygiene protocols, fresh coverings will be placed on face cradles, linens will be changed, and tables will be thoroughly sanitized between appointments. 

Social distancing will be practiced throughout any activity for the health and safety of both our guests and staff. 

Guests will have the choice between various, socially distanced indoor and outdoor dining areas or in-room dining to enjoy breakfast, lunch and dinner. 

For those choosing to enjoy in-room dining, guests will be notified by text message when their food has been placed outside the entrance to their studio. When finished, guests may place their dishes outside again and notify the Host Team by text message or phone call to arrange collection. 

All procedures and adapted programming are subject to change based on guidance from the CDC and applicable governmental authorities. For the most up-to-date information, please contact our Guest Services team via email at or by calling (631) 500-9049 (ext 0).


Our property amenities and culinary program have been thoughtfully chosen to encourage a reflective and nourishing environment. Every meal is planned with careful attention to your needs and the timing and communal setting are an integral part of the Shou Sugi Ban House experience.

To further create a space of tranquility and mindfulness, Shou Sugi Ban House is a non-smoking property and our rooms are not equipped with televisions or mini bars. Each of our Guest Studios have a selection of our signature teas and an electric tea kettle; freshly prepared coffee, tea and fruit are available before the morning movement class.

Throughout your stay, our Retreat Hosts are available to help you with anything you may need. The Host desk is open in the Main Barn from 9:00am-8:00pm and the team is also available by text or phone at any hour. 

We have temporarily changed our retreat cancellation policy due to potential unforeseen circumstances presented by COVID-19. Cancellations made at least 48-hours prior to your scheduled arrival will be honored without penalty. Shou Sugi Ban House reserves the right to modify this policy at any time.  

All Retreat reservations require a 50% deposit at time of booking, with the remaining balance payable by credit card 30 days prior to your arrival. Taxes and gratuities are not included in any retreat package rate and will be added to your retreat bill upon check-out. Spa services are subject to a 20% discretionary gratuity.  

October through April: In the event of a cancellation more than 14 days in advance, a refund will be issued. Cancellations made within 14 days of your scheduled visit are non-refundable.

May through September and Select Holidays: In the event of a cancellation more than 30 days in advance, a refund will be issued. Cancellations made within 30 days of your scheduled visit are non-refundable.

Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.

Check-in at Shou Sugi Ban House begins at 3:00pm daily and we accept arrivals until 8:00pm. If you plan to check-in outside of these hours, we request that you notify our team ahead of time so we can best prepare. Check-out is at 11:00am. 

Upon departure, please be sure to return your keys to your Retreat Hosts. Unreturned keys are subject to a $75 fee.

For the security of our guests, our property is gated. During open hours (9:00am – 6:00pm), you may ring the call button for entry. Outside of these hours, we ask that you request a gate code from our Retreat Hosts for self-entry or call your Retreat Host for assistance with access.   

We appreciate the special relationship between pets and their owners; however, pets are not allowed at Shou Sugi Ban House. This policy does not apply to guide dogs and service animals.

All guests must be 16 years or older to visit or stay at Shou Sugi Ban House.

Guests under the age of 18 must be accompanied on property by the supervision of an adult at all times and must have a minor consent waiver form signed by a parent or legal guardian.  

Shou Sugi Ban House is a substance-free, non-smoking (including electronic cigarettes) facility. In the event that a room or other interior space needs to be cleaned due to any measure of smoke residue or other damage, the guest will be assessed a $500 minimum cleaning fee.

There is limited parking on-site and we have two electric vehicle chargers.

Common spaces at Shou Sugi Ban House are designed for the well-being and comfort of all guests. We request that you refrain from speaking on cell phones or playing music in public spaces. While there is no dress code, please maintain a level of presentable attire among others.  

Shou Sugi Ban House assumes no liability for guests’ valuables. We encourage you to keep your possessions secured within your studio safe.


In order to secure the most suitable schedule, we recommend that you carefully anticipate your reservation. A full deposit is required to confirm a reservation at our spa, with taxes and a 20% discretionary gratuity payable upon check-out. Should you need to cancel or reschedule your appointment, we ask that you provide 48 hours notice to avoid incurring the full treatment fee or the voiding of gift certificates. Cancellations made less than 48 hours prior to arrival will require a charge of 100% of the treatment price.

Day Retreats and group reservations require a full deposit at time of booking, with taxes and gratuity payable upon checkout. In the event of a cancellation more than 7 days in advance, a refund will be issued, less a 10% cancellation fee. Cancellations made within 7 days of your scheduled visit are nonrefundable.

To protect the well-being of our therapists and other spa guests, Shou Sugi Ban Spa reserves the right to cancel or reschedule your appointment should you arrive for your appointment in ill-health. 

All prices are quoted in U.S. dollars. Services are subject to taxes and a 20% discretionary gratuity. 

Please arrive 15 minutes prior to your appointment time in order to change and become oriented with our facilities. Please be aware that arriving late may affect the length of your treatment. Your service will end on time so as not to delay the next guest. We appreciate your understanding and cooperation.

Kindly note, that shaving is not recommended prior to any body exfoliation treatment. We suggest men shave at least three hours before a facial treatment.

Guests receiving Healing Arts therapies, Thai Massage, or Shiatsu are requested to wear loose, comfortable clothing for their treatment.

The spa provides a robe, towels, and sandals for use during your visit, as well as a locker to store your personal belongings. 

Shou Sugi Ban Spa assumes no liability for guests’ valuables.  

Spa treatments and facilities are available only for guests 16 years of age and above. Guests under the age of 16 are not permitted to receive spa treatments or to use the Shou Sugi Ban Spa facilities.

Guests under the age of 18 must be accompanied on property by the supervision of an adult at all times and must have a minor consent waiver form signed by a parent or legal guardian.

Shou Sugi Ban Spa is a place of tranquility. We honor all guests’ rights to privacy, serenity and comfort. To preserve this serenity, we ask that you silence your mobile phones and refrain from use of cameras or other personal electronic devices. Our spa is smoke-free, including e-cigarettes.

We have designed special treatments for expectant and nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable for you. Guests must be at least 12 weeks along in order to receive spa treatments. Guests are responsible for obtaining consent from their doctor prior to receiving any treatments. Steam, saunas and plunge pools are not recommended during pregnancy.

It is the responsibility of the guest to consult with their primary care physician or doctor prior to receiving any services at Shou Sugi Ban Spa. When you make your reservation, please notify your reservationist if you are pregnant or have high blood pressure, allergies, physical ailments, or special needs.