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SHOU SUGI BAN HOUSE ELEVATED STAY COMMITMENT

Shou Sugi Ban House has established its Elevated Stay Commitment in accordance with guidelines from the National Institute of Health (NIH), Centers for Disease Control and Prevention (CDC), as well as New York state and local health departments to help prevent the spread of the COVID-19 virus. These enhanced protocols have been designed to provide further assurance to our guests about the measures we are taking in advance of and during their time at our gated sanctuary in the Hamptons.
 
Shou Sugi Ban House is practicing these heightened measures and precautions to preserve our collective health and safety. As federal, state and local guidelines are updated with best practices, we will continue to evolve our processes. 

STAFF HEALTH & PROTOCOLS
Since reopening on June 1st, we have reduced staff presence on-site and have staggered schedules on a daily, rotational basis. 

All team members will wear masks at all times when on property and will be subject to temperature and pulse-oximeter checks at the start of each shift. 

Employees are instructed to stay home if they do not feel well and have been instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19.

GUEST ARRIVAL & DEPARTURE
A simplified check-in process will be implemented. Upon arrival, all guests will be asked to remain in their vehicles until a masked and gloved member of our welcome staff approaches to perform a pulse-oximeter and contactless temperature check on each individual in the vehicle. 

If guests present healthy oxygen and temperature levels, our welcome staff can offer transportation in an enclosed golf-cart to their guest studio. Optional assistance with luggage will be offered and our team can also guide guests from a distance to their studio by foot.

Should a guest present unhealthy oxygen and temperature levels, entry to Shou Sugi Ban House will not be permitted at that time and guests will have the option to reschedule their stay at no additional cost after a two-week period has passed. 

All staff and visitors to Shou Sugi Ban House are required to wear a mask and gloves and to maintain a social distance of at least six feet when possible.  

In lieu of a personalized tour of the guest studios, sanitized iPads will be available in each studio to access welcome information and our virtual video room guide.

Upon check-out, electronic folios will be sent to guests via email the morning of departure. Studio keys may be left in the guest studio to avoid unnecessary contact with our Host Desk. 

UPGRADED CLEANING MEASURES
Our property uses cleaning products and protocols which meet EPA guidelines and have been deemed as effective against viruses, bacteria and other airborne pathogens.

We have increased the intervals of thorough cleaning of our indoor and outdoor spaces. This includes frequent disinfecting of common areas and high-touch surfaces by guests including light switches, door handles, fireplace remote controls, yoga mats and other fitness props, interiors of our Tesla fleet, golf carts, and back-of-house spaces through the combined use of hospital-grade cleaning solutions, steam cleaning and UV sanitizing lights, as appropriate.

All air filters have been upgraded to new filters which are equivalent to the quality of N-95 masks (MERV rated 13+) which are designed to eliminate a majority of airborne contaminants. 

GUEST STUDIOS
All guest studios have undergone deep cleanings and will continue to be sanitized with hospital-grade disinfectants between reservations. 

Complimentary masks, disposable gloves and disinfecting wipes will be provided in each guest studio and will be refreshed as requested.  

Extra pillows and blankets, normally available in the guest studio closets, will be removed and be available upon request. 

Pre-packaged snacks, normally set in each guest studio, will instead be provided in the Main Barn for guests to take as they wish.

HOUSEKEEPING
To accommodate personal preferences, our team can discuss with each guest their level of comfort with you to determine how often, and when, our housekeeping staff can access their room during their stay.

Our nightly turn-down service is at 6PM. At this time fresh towels and snacks will be delivered to your door. If you would like to have your room serviced at any point housekeeping is available between 9AM-2PM and 3PM-9PM.

Contactless nightly turndown service, amenity exchanges and litter removal will be available for those who wish to refrain from daily housekeeping services.

COMMON SPACES
Individual hand sanitizing stations will be placed throughout our common areas. Frequent use is strongly encouraged for both guests and staff. 

All guests are asked to maintain a safe distance of at least six feet from other guests or staff members at all times on property.

Pool chaises and lounging areas have been arranged to offer at least a six foot distance between guests.  

Our team will be available in-person at our host desk in the Main Barn, and we ask that guests maintain a safe distance when approaching this area. Our team will also be available by text message or phone for any requests or questions you may have.  

For the safety of others, we ask that guests do not put any books from the library back on the shelf when they have finished reading. Our staff will collect all books and disinfect them before returning them to the library. 

A no-touch policy will be in place for all of our retail items displayed on shelves in the Main Barn. Should guests wish to purchase an item, a member of our staff will be happy to facilitate. 

SPA
The spa’s capacity will be reduced to 50% of the maximum capacity, inclusive of both guests and staff.  
 
All spa guests are requested to arrive no earlier than 15 minutes prior to their scheduled appointment time. Guests who arrive earlier than this may be asked to remain in their guest studios or in their vehicles in order to maintain proper social distancing with other guests already in the spa. 
 
All spa guests are requested to depart at their scheduled departure time in order to maintain proper social distancing. 
 
Guests are required to wear face masks at all times, with the exception of when they are facedown on a treatment table receiving a treatment. 
 
The relaxation lounge in the spa as well as the hydrotherapy and thermal suite will be closed until further notice and direction from the state and local authorities.  
 
No more than one person will be allowed in the spa’s locker rooms at one time, unless guests have been isolating together. 
 
Guests are required to maintain at least 6 feet of separation between other guests and Shou Sugi Ban House staff members. At times when social distancing is not possible, e.g., during treatments, masks will be required for both guests and staff. 
 
Due to the inability to wear face coverings during treatments, facials and Watsu massage therapy will not be offered at the Shou Sugi Ban Spa until deemed appropriate by state and local authorities. 
 
Already standard for Shou Sugi Ban House Spa’s hygiene protocols, fresh coverings will be placed on face cradles, linens will be changed, and tables will be thoroughly sanitized between guests. 
 
To reduce the amount of shared objects, massage therapists will have their own sets of oils. In the rare instance where therapists need to make use of any shared objects, therapists will perform hand hygiene before and after contact. 
 
All Shou Sugi Ban House staff will be subject to temperature and oxygen level checks upon arrival for their shifts, and all employees of the Shou Sugi Ban Spa will receive a diagnostic test for COVID-19 every 14 days while Long Island remains in Phase III of reopening. 

OUTDOOR POOLS
The Shou Sugi Ban House saltwater and Watsu pools are now open for use by overnight guests. Social distancing will remain in effect for guests and staff at the pools and on the roof deck.

No more than one guest, or two guests who have been isolating together, will be permitted in each of the plunge pools at a time.

No more than two guests will be permitted in the Watsu pool at a time.

WELLNESS ACTIVITIES
Wellness activities will currently be limited to private activities only and will follow CDC guidelines for the allowed number of people gathering in one location. 

Social distancing will be practiced throughout any activity for the health and safety of both our guests and staff. 

Guests will be provided with single-use amenities for all programs. In cases where single-use products are not an option, such as yoga mats, fitness props and other equipment, these items will be sanitized with hospital-grade disinfectants and will remain untouched for at least 24 hours until their next use. 

CULINARY
Guests will have the choice between various, distanced indoor and outdoor dining areas or in-room dining to enjoy breakfast, lunch and dinner. 

For those choosing to enjoy in-room dining, guests will be notified by text message when their food has been placed outside the entrance to their studio. Guests will retrieve their own food trays and folding dining tables. When finished, guests may place their dishes outside again and notify the host team by text message or phone call to arrange collection. 

Kitchen surfaces will be sanitized with increased regularity.

All procedures and adapted programming are subject to change based on guidance from the CDC and applicable governmental authorities. For the most up-to-date information, please contact our Guest Services team via email at guestservices@ssbhouse.com or by calling (631) 500-9049 (ext 0).

HOUSE POLICIES

A NOTE ON AMENITIES & MEALS
Our property amenities and culinary program have been thoughtfully chosen to encourage a reflective and nourishing environment. Every meal is planned with careful attention to your needs and the timing and communal setting are an integral part of the Shou Sugi Ban House experience.

To further create a space of tranquility and mindfulness, Shou Sugi Ban House is a non-smoking property, our rooms are not equipped with televisions or mini bars, and we do not offer room service or serve alcohol and spirits. Each of our Guest Studios have a selection of our signature teas and an electric tea kettle; freshly prepared coffee, tea and fruit are available before the morning movement class, and snacks are available throughout the day in the Main Barn.

Throughout your stay, our Retreat Hosts are available to help you with anything you may need. The Host desk is open in the Main Barn from 9:00am-8:00pm and the team is also available by text or phone at any hour. 

DEPOSIT TERMS & CANCELLATIONS
All Retreat reservations require a 50% deposit at time of booking, with the remaining balance payable by credit card 30 days prior to your arrival. Taxes and gratuities are not included in any retreat package rate and will be added to your retreat bill upon check-out. Spa services are subject to a 20% discretionary gratuity.  

October through April: In the event of a cancellation more than 14 days in advance, a refund will be issued. Cancellations made within 14 days of your scheduled visit are non-refundable.

May through September and Select Holidays: In the event of a cancellation more than 30 days in advance, a refund will be issued. Cancellations made within 30 days of your scheduled visit are non-refundable.  

MODIFICATION POLICY
Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.

CHECK-IN / CHECK-OUT
Check-in at Shou Sugi Ban House begins at 3:00pm daily and we accept arrivals until 8:00pm. If you plan to check-in outside of these hours, we request that you notify our team ahead of time so we can best prepare. Check-out is at 11:00am. 

Upon departure, please be sure to return your keys to your Retreat Hosts. Unreturned keys are subject to a $75 fee.

For the security of our guests, our property is gated. During open hours (9:00am – 6:00pm), you may ring the call button for entry. Outside of these hours, we ask that you request a gate code from our Retreat Hosts for self-entry or call your Retreat Host for assistance with access.   

PETS
We appreciate the special relationship between pets and their owners; however, pets are not allowed at Shou Sugi Ban House. This policy does not apply to guide dogs and service animals.

CHILDREN
All guests must be 16 years or older to visit or stay at Shou Sugi Ban House.

Guests under the age of 18 must be accompanied on property by the supervision of an adult at all times and must have a minor consent waiver form signed by a parent or legal guardian.  

SUBSTANCES & LIABILITY
Shou Sugi Ban House is a substance-free, non-smoking (including electronic cigarettes) facility, and our retreats are alcohol free. In the event that a room or other interior space needs to be cleaned due to any measure of smoke residue or other damage, the guest will be assessed a $500 minimum cleaning fee.

PARKING
There is limited parking on-site and we have two electric vehicle chargers.

COMMON SPACE CONDUCT
Common spaces at Shou Sugi Ban House are designed for the well-being and comfort of all guests. We request that you refrain from speaking on cell phones or playing music in public spaces. While there is no dress code, please maintain a level of presentable attire among others.  

All use of the Movement Pavilion requires the supervision of an instructor.  

VALUABLES
Shou Sugi Ban House assumes no liability for guests’ valuables. We encourage you to keep your possessions secured within your studio safe.

SPA POLICIES

DEPOSIT TERMS & CANCELLATIONS
In order to secure the most suitable schedule, we recommend that you carefully anticipate your reservation. A full deposit is required to confirm a reservation at our spa, with taxes and a 20% discretionary gratuity payable upon check-out. Should you need to cancel or reschedule your appointment, we ask that you provide 48 hours notice to avoid incurring the full treatment fee or the voiding of gift certificates. Cancellations made less than 48 hours prior to arrival will require a charge of 100% of the treatment price.

Day Retreats and group reservations require a full deposit at time of booking, with taxes and gratuity payable upon checkout. In the event of a cancellation more than 7 days in advance, a refund will be issued, less a 10% cancellation fee. Cancellations made within 7 days of your scheduled visit are nonrefundable.

To protect the well-being of our therapists and other spa guests, Shou Sugi Ban Spa reserves the right to cancel or reschedule your appointment should you arrive for your appointment in ill-health. 

RATES & GRATUITY
All prices are quoted in U.S. dollars. Services are subject to taxes and a 20% discretionary gratuity. 

PREPARING FOR YOUR TREATMENT
Please arrive 30 minutes prior to your appointment time in order to change and become oriented with our facilities. Please be aware that arriving late may affect the length of your treatment. Your service will end on time so as not to delay the next guest. We appreciate your understanding and cooperation.

Kindly note, that shaving is not recommended prior to any body exfoliation treatment. We suggest men shave at least three hours before a facial treatment.

WHAT TO BRING
Please bring a swimsuit for use of our coed hydrotherapy facilities. To prevent excessive heat contact from the saunas, it is recommended you choose a swimsuit without metal parts. Guests receiving Healing Arts therapies, Thai Massage, or Shiatsu are requested to wear loose, comfortable clothing for their treatment.

The spa provides a robe, towels, and sandals for use during your visit, as well as a locker to store your personal belongings. 

Shou Sugi Ban Spa assumes no liability for guests’ valuables.  

SPA FACILITIES & ADMISSION
Shou Sugi Ban House Spa facilities include a coed indoor thermal suite and outdoor hydrotherapy circuit featuring saunas, plunge pools, an aromatic steam room, experience shower, saltwater Watsu pool and separate men’s and women’s locker rooms.

The use of the spa facilities is extended only to guests with confirmed spa treatment bookings, it does not extend to those who have booked Healing Arts treatments or other wellness activities. Access to the hydrotherapy facilities is not sold as a stand-alone service.

For day guests with confirmed spa treatments, a Spa Service Fee of $100 is applied to all spa treatment bookings and provides guest access to our hydrotherapy facilities for up to 2 hours pre- or post-treatment. Our Spa Service Fee is waived to overnight retreat guests when a treatment is booked.

Please take care to remove all metal jewelry (gold, silver, etc.) before using the facilities.  

AGE REQUIREMENTS
Spa treatments and facilities are available only for guests 16 years of age and above. Guests under the age of 16 are not permitted to receive spa treatments or to use the Shou Sugi Ban Spa facilities.

Guests under the age of 18 must be accompanied on property by the supervision of an adult at all times and must have a minor consent waiver form signed by a parent or legal guardian.

SPA ETIQUETTE
Shou Sugi Ban Spa is a place of tranquility. We honor all guests’ rights to privacy, serenity and comfort. To preserve this serenity, we ask that you silence your mobile phones and refrain from use of cameras or other personal electronic devices. Our spa is smoke-free, including e-cigarettes.

PREGNANCY
We have designed special treatments for expectant and nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable for you. Guests must be at least 12 weeks along in order to receive spa treatments. Guests are responsible for obtaining consent from their doctor prior to receiving any treatments. Steam, saunas and plunge pools are not recommended during pregnancy.

MEDICAL PERMISSION
It is the responsibility of the guest to consult with their primary care physician or doctor prior to receiving any services at Shou Sugi Ban Spa. When you make your reservation, please notify your reservationist if you are pregnant or have high blood pressure, allergies, physical ailments, or special needs.