PAYMENT TERMS & CANCELLATIONS
Custom Escape reservations require a 50% deposit at the time of booking, with the remaining balance payable by credit card 30 days prior to your arrival. In the event of a cancellation more than 14 days in advance, a refund will be issued. Cancellations made within 14 days of your scheduled visit are non-refundable.
All-inclusive Retreat reservations (including our Signature Reset and Special Retreats) require a 50% deposit at the time of booking, with the remaining balance payable by credit card 30 days prior to your arrival. In the event of a cancellation more than 30 days in advance, a refund will be issued, minus a 10% cancellation fee. Cancellations made within 30 days of your scheduled visit are non-refundable.
Taxes and gratuities are not included in any retreat package rate. Spa services are subject to a 20 percent gratuity. Taxes and spa gratuities will be added to your retreat bill upon check-out.
Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.
CHECK-IN / CHECK-OUT
Check-in time is at 12:30pm. Check-out time is at 11:00am. A government-issued ID is required at the time of check-in.
We appreciate the special relationship between pets and their owners; however, pets are not allowed at Shou Sugi Ban House.
All guests must be 16 years or older to visit or stay at Shou Sugi Ban House.
Shou Sugi Ban House is a nonsmoking (including electronic cigarettes), drug-free facility. Our retreats are alcohol-free. In the event that a room or other interior space needs to be cleaned due to any measure of smoke residue or damage, the guest will be assessed a $500.00 cleaning fee.
There is limited parking on-site and we have two electric vehicle chargers.
The guest rooms are TV-free, and we request that you refrain from using cell phones in public spaces.
Shou Sugi Ban House assumes no liability for guests’ valuables.
SHOU SUGI BAN HOUSE SPA POLICIES
SPA DEPOSIT AND CANCELLATION POLICY
In order to secure the most suitable schedule, we recommend that you carefully anticipate your reservation. A full deposit is required to confirm a reservation at our spa, with taxes and gratuity payable upon check out. Should you need to cancel or reschedule your appointment, we ask that you provide 48 hours notice to avoid incurring the full therapy fee or the voiding of gift certificates. Cancellations in less than 48 hours will require a charge of 100 percent of the treatment price.
PREPARING FOR YOUR TREATMENT
Please arrive 15 minutes prior to your appointment time in order to change and become oriented with our facilities. Please note that late arrivals will result in reduced treatment time.
WHAT TO BRING
The spa provides towels, a robe, slippers and bathing amenities for use during your visit, as well as a locker to store your personal belongings. Please be advised that swimsuits are required for our coed hydrotherapy facilities.
Shou Sugi Ban House assumes no liability for guests’ valuables, and thus each retreat guest is encouraged to store their belongings in the safe provided in their studio.
SPA FACILITIES & ADMISSION
The Shou Sugi Ban House Spa facilities include an indoor and outdoor hydrotherapy circuit featuring saunas, plunge pools, an aromatic steam room, experience shower, saltwater swimming pool and separate men’s and women’s locker rooms. The spa facilities are available complimentary to retreat guests throughout their visit, from 1pm to 7pm daily. Day guests may experience the facilities as part of our spa rituals.
Spa treatments and facilities are available only for guests age 16 and above. Guests under the age of 16 are not permitted to receive spa treatments or to use the Shou Sugi Ban House facilities.
Shou Sugi Ban House is a place of tranquility. We honor all guests’ rights to privacy, serenity and comfort. Our spa is smoke-free, including e-cigarettes. Additionally, the use of mobile phones, cameras or other personal electronic devices is not permitted in the spa.
We have designed special treatments for expectant and nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable for you. Guests must be at least 12 weeks along in order to receive spa treatments. Guests are responsible for obtaining consent from their doctor prior to receiving any treatments. Steam, saunas and plunge pools are contraindicated during pregnancy.
It is the responsibility of the guest to consult with their primary care physician or doctor prior to receiving any services at Shou Sugi Ban House.
RATES & GRATUITY
All prices are quoted in U.S. dollars and are subject to taxes and a 20 percent gratuity. A valid credit card is required to secure a spa reservation.