SHOU SUGI BAN HOUSE ELEVATED STAY COMMITMENT
Shou Sugi Ban House has established its Elevated Stay Commitment in accordance with guidelines from the National Institute of Health (NIH), Centers for Disease Control and Prevention (CDC), as well as New York state and local health departments to help prevent the spread of the COVID-19 virus. These enhanced protocols have been designed to provide further assurance to our guests about the measures we are taking in advance of and during their time at our gated sanctuary in the Hamptons.
Shou Sugi Ban House is practicing these heightened measures and precautions to preserve our collective health and safety. As federal, state and local guidelines are updated with best practices, we will continue to evolve our processes.
COMMON SPACES
Individual hand sanitizing stations are available throughout our common areas and frequent use is encouraged for both guests and staff.
SPA
All staff members at Shou Sugi Ban Spa are required to wear a face mask while performing treatments.
The hydrotherapy and thermal suite are now open for private use by reservation. The facilities are thoroughly cleaned and disinfected between each use.
All spa guests are requested to arrive no earlier than 15 minutes prior to their scheduled appointment time. Guests who arrive earlier than this may be asked to remain in their guest studios or in their vehicles in order to maintain proper social distance with other guests already in the spa.
All spa guests are requested to depart at their scheduled departure time in order to maintain proper social distancing.
Already standard for Shou Sugi Ban House Spa’s hygiene protocols, fresh coverings will be placed on face cradles, linens will be changed, and tables will be thoroughly sanitized between appointments.
WELLNESS ACTIVITIES
Social distancing will be practiced throughout any activity for the health and safety of both our guests and staff.
CULINARY
Guests will have the choice between various, socially distanced indoor and outdoor dining areas or in-room dining to enjoy breakfast, lunch and dinner.
For those choosing to enjoy in-room dining, guests will be notified by text message when their food has been placed outside the entrance to their studio. When finished, guests may place their dishes outside again and notify the Host Team by text message or phone call to arrange collection.
All procedures and adapted programming are subject to change based on guidance from the CDC and applicable governmental authorities. For the most up-to-date information, please contact our Guest Services team via email at guestservices@ssbhouse.com or by calling (631) 500-9049 (ext 0).
SHOU SUGI BAN HOUSE POLICIES
A NOTE ON AMENITIES & MEALS
Our property amenities and culinary program have been thoughtfully chosen to encourage a reflective and nourishing environment. Every meal is planned with careful attention to your needs and the timing and communal setting are an integral part of the Shou Sugi Ban House experience.
To further create a space of tranquility and mindfulness, Shou Sugi Ban House is a non-smoking property and our rooms are not equipped with televisions or mini bars. Each of our Guest Studios have a selection of our signature teas and an electric tea kettle.
Throughout your stay, our Retreat Hosts are available to help you with anything you may need. The Host desk is open in the Main Barn from 9:00am-8:00pm and the team is also available by text or phone at any hour.
DEPOSIT TERMS & CANCELLATIONS
All Retreat reservations require a 50% deposit at time of booking, with the remaining balance payable by credit card 30 days prior to your arrival. Taxes and gratuities are not included in any retreat package rate and will be added to your retreat bill upon check-out. Spa services are subject to a 20% discretionary gratuity.
For Retreat reservations, cancellations made more than 14 days prior to your arrival will be honored without penalty. Cancellations made within 14 days of your scheduled arrival are non-refundable.
For Day Guest reservations, cancellations made more than 72 hours prior to your scheduled arrival will be honored without penalty. Cancellations made within 72 hours of your scheduled arrival are non-refundable.
Shou Sugi Ban House reserves the right to modify this policy at any time.
MODIFICATION POLICY
Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.
CHECK-IN / CHECK-OUT
Check-in begins at 3:00pm daily and we accept arrivals until 8:00pm. If you plan to check-in outside of these hours, we request that you notify our team ahead of time so we can best prepare. Check-out is at 11:00am.
Upon departure, please be sure to return your keys to your Retreat Hosts. Unreturned keys are subject to a $75 fee.
For the security of our guests, our property is gated. During open hours (9:00am – 6:00pm), you may ring the call button for entry. Outside of these hours, we ask that you request a gate code from our Retreat Hosts for self-entry or call your Retreat Host for assistance with access.
PETS
We appreciate the special relationship between pets and their owners; however, pets are not allowed at Shou Sugi Ban House. This policy does not apply to guide dogs and service animals.
CHILDREN
All guests must be 16 years or older to visit or stay at Shou Sugi Ban House.
Guests under the age of 18 must be accompanied on property by the supervision of an adult at all times and must have a minor consent waiver form signed by a parent or legal guardian.
SUBSTANCES & LIABILITY
Shou Sugi Ban House is a substance-free, non-smoking (including electronic cigarettes) facility. In the event that a room or other interior space needs to be cleaned due to any measure of smoke residue or other damage, the guest will be assessed a $500 minimum cleaning fee.
We encourage guests to refrain from drinking alcohol for at least 12 hours before any treatment. The deep nature of our therapies requires a clear mind and body for the benefit of the guest and practitioner.
PARKING
There is limited parking on-site and we have two electric vehicle chargers.
COMMON SPACE CONDUCT
Common spaces at Shou Sugi Ban House are designed for the well-being and comfort of all guests. We request that you refrain from speaking on cell phones or playing music in public spaces. While there is no dress code, please maintain a level of presentable attire among others.
VALUABLES
Shou Sugi Ban House assumes no liability for guests’ valuables. We encourage you to keep your possessions secured within your studio safe.
SHOU SUGI BAN INN POLICIES
A NOTE ON AMENITIES
Our property amenities have been thoughtfully chosen to encourage a reflective and nourishing environment. Each of our rooms have a selection of our signature teas and an electric tea kettle.
To further create a space of tranquility and mindfulness, Shou Sugi Ban Inn is a non-smoking property.
Throughout your stay, our Hosts are available to assist you from 9:00am-8:00pm.
DEPOSIT TERMS & CANCELLATIONS
All reservations require a 50% deposit at time of booking, with the remaining balance payable by credit card 30 days prior to your arrival. Taxes and gratuities are not included and will be added to your bill upon check-out. Spa services are subject to a 20% discretionary gratuity.
Cancellations made more than 14 days prior to your arrival will be honored without penalty. Cancellations made within 14 days of your scheduled arrival are non-refundable.
Shou Sugi Ban Inn reserves the right to modify this policy at any time.
MODIFICATION POLICY
Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.
CHECK-IN / CHECK-OUT
Check-in begins at 3:00pm daily and we accept arrivals until 8:00pm. If you plan to check-in outside of these hours, we request that you notify our team ahead of time so we can best prepare. Check-out is at 11:00am.
Upon departure, please be sure to return your keys to your Hosts. Unreturned keys are subject to a $75 fee.
PETS
We appreciate the special relationship between pets and their owners; however, pets are not allowed at Shou Sugi Ban Inn. This policy does not apply to guide dogs and service animals.
CHILDREN
All guests must be 16 years or older to visit or stay at Shou Sugi Ban Inn.
Guests under the age of 18 must be accompanied on property by the supervision of an adult at all times and must have a minor consent waiver form signed by a parent or legal guardian.
SUBSTANCES & LIABILITY
Shou Sugi Ban Inn is a substance-free, non-smoking (including electronic cigarettes) facility. In the event that a room or other interior space needs to be cleaned due to any measure of smoke residue or other damage, the guest will be assessed a $500 minimum cleaning fee.
COMMON SPACE CONDUCT
Common spaces are designed for the well-being and comfort of all guests. We request that you refrain from speaking on cell phones or playing music in public spaces. While there is no dress code, please maintain a level of presentable attire among others.
VALUABLES
Shou Sugi Ban Inn assumes no liability for guests’ valuables. We encourage you to keep your possessions secured within your room.
SHOU SUGI BAN SPA POLICIES
DEPOSIT TERMS & CANCELLATIONS
In order to secure the most suitable schedule, we recommend that you carefully anticipate your reservation. A full deposit is required to confirm a reservation at our spa, with taxes and a 20% discretionary gratuity payable upon check-out. Should you need to cancel or reschedule your appointment, we ask that you provide 72 hours notice to avoid incurring the full treatment fee or the voiding of gift certificates. Cancellations made less than 72 hours prior to arrival will require a charge of 100% of the treatment price.
Day Retreats and group reservations require a full deposit at time of booking, with taxes and gratuity payable upon checkout. In the event of a cancellation more than 7 days in advance, a refund will be issued, less a 10% cancellation fee. Cancellations made within 7 days of your scheduled visit are nonrefundable.
At time of check-out Shou Sugi Ban House will accept a maximum of two credit cards for settling guest folios of two or more.
To protect the well-being of our therapists and other spa guests, Shou Sugi Ban Spa reserves the right to cancel or reschedule your appointment should you arrive for your appointment in ill-health.
RATES & GRATUITY
All prices are quoted in U.S. dollars. Services are subject to taxes and a 20% discretionary gratuity.
PREPARING FOR YOUR TREATMENT
Please arrive 15 minutes prior to your appointment time in order to change and become oriented with our facilities. Please be aware that arriving late may affect the length of your treatment. Your service will end on time so as not to delay the next guest. We appreciate your understanding and cooperation.
Kindly note, that shaving is not recommended prior to any body exfoliation treatment. We suggest men shave at least three hours before a facial treatment.
WHAT TO BRING
Guests receiving Healing Arts therapies, Thai Massage, or Shiatsu are requested to wear loose, comfortable clothing for their treatment.
The spa provides a robe, towels, and sandals for use during your visit, as well as a locker to store your personal belongings.
Shou Sugi Ban Spa assumes no liability for guests’ valuables.
AGE REQUIREMENTS
Spa treatments and facilities are available only for guests 16 years of age and above. Guests under the age of 16 are not permitted to receive spa treatments or to use the Shou Sugi Ban Spa facilities.
Guests under the age of 18 must be accompanied on property by the supervision of an adult at all times and must have a minor consent waiver form signed by a parent or legal guardian.
SPA ETIQUETTE
Shou Sugi Ban Spa is a place of tranquility. We honor all guests’ rights to privacy, serenity and comfort. To preserve this serenity, we ask that you silence your mobile phones and refrain from use of cameras or other personal electronic devices. Our spa is smoke-free, including e-cigarettes.
PREGNANCY
We have designed special treatments for expectant and nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable for you. Guests must be at least 12 weeks along in order to receive spa treatments. Guests are responsible for obtaining consent from their doctor prior to receiving any treatments. Steam, saunas and plunge pools are not recommended during pregnancy.
MEDICAL PERMISSION
It is the responsibility of the guest to consult with their primary care physician or doctor prior to receiving any services at Shou Sugi Ban Spa. When you make your reservation, please notify your reservationist if you are pregnant or have high blood pressure, allergies, physical ailments, or special needs.
RETAIL
All facial and body products purchased from Shou Sugi Ban Spa are final sale. All other retail items may be returned or exchanged if unused, unbroken and in original condition.